Key highlights
- Ola Electric launched an in-app service appointment
- Offers service-related features like appointment, record tracking, etc
- Available through the official Ola app
In a bid to transform its customer experience, Ola has launched an in-app service appointment facility for its customers that aims to improve the ownership experience. Check its complete details below.
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Ola Electric in-app service feature details
The new in-app service by Ola has been introduced under its Hyperservice initiative. This new feature is a one-stop solution for every customer to book servicing as per their schedule and availability, track records of servicing, and manage all service-related documents online through the official Ola app.
The main motive behind this feature is to improve the poor after-sales customer experience, which has been haunting Ola dealerships for a long time now. While the brand has promised to open new service centres nationwide, this in-app service feature will help in managing the appointments and reducing the headcount of customers at the service centres.
In other news, Ola is working on its first-ever electric car. This new EV is set to debut globally by September 2026, and it is based on the Gen 4 platform. Ola has also introduced the first in-house ‘4680 Bharat Cells’ technology that has removed the dependence on the Chinese battery cell manufacturers completely for the brand.
